TCarGear is operated by Scale to moon LLC.
We stand behind the quality of our eligible products. Subject to the terms, conditions, and exclusions stated below, TCarGear provides a 1-Year Limited Warranty for eligible custom-fit motorized windshield sunshades purchased directly from our website.
This warranty begins on the date the product is marked as delivered according to the carrier’s tracking information.
1. Products Covered
This limited warranty applies only to eligible custom-fit motorized windshield sunshades where warranty coverage is stated on the product page, order confirmation, packaging, or accompanying product documentation.
Products that do not expressly state that they include a one-year warranty are not covered by this policy.
2. Who Is Covered
This warranty applies only to:
- The original purchaser;
- Products purchased directly from TCarGear;
- Products used for their normal and intended purpose;
- Products installed and operated according to the provided instructions.
This warranty is non-transferable and does not apply to subsequent owners, second-hand purchasers, or products purchased from unauthorized third-party sellers.
3. Warranty Period
The warranty period is one year from the original delivery date.
Warranty requests must be submitted before the one-year warranty period expires.
Claims submitted during the first 30 calendar days after delivery may be handled under our Return, Exchange, and Refund Policy, where applicable.
Claims submitted after the initial 30-day return period will be reviewed under this Limited Warranty Policy.
4. What Is Covered
This limited warranty covers verified defects in materials or workmanship that materially prevent the product from functioning normally under proper and intended use.
Covered defects may include:
- Premature failure of the internal motor;
- Failure of covered electronic components;
- Severe malfunction of the mechanical extension or retraction system;
- Failure of internal components caused by a verified manufacturing defect;
- Other manufacturing defects that materially prevent normal operation.
A product will not automatically be considered defective solely because its performance, sound, movement, appearance, or operation differs slightly from photographs, videos, samples, or customer expectations.
5. What Is Not Covered
This limited warranty does not cover damage, malfunction, or loss caused by:
- Improper installation;
- Incorrect electrical wiring;
- Reversed polarity;
- Incorrect voltage or power supply;
- Loose, exposed, damaged, or improperly connected wiring;
- Failure to follow installation or operating instructions;
- Forcing, pulling, bending, twisting, obstructing, or manually operating the sunshade improperly;
- Improper removal or reinstallation;
- Installation by an unqualified person;
- Customer modification, alteration, cutting, drilling, rewiring, painting, disassembly, or repair;
- Unauthorized third-party repairs;
- Use with incompatible parts, accessories, wiring, connectors, or vehicle systems;
- Accidents, collisions, abuse, misuse, neglect, vandalism, or improper storage;
- Water intrusion, fire, flooding, severe weather, excessive moisture, corrosion, chemicals, or contamination;
- Extreme temperatures or environmental conditions outside normal vehicle use;
- Vehicle electrical faults, power surges, battery issues, aftermarket electrical equipment, or vehicle modifications;
- Normal wear and tear;
- Minor fabric fraying;
- Fading or discoloration caused by sunlight or ultraviolet exposure;
- Cosmetic scratches, marks, dents, or surface wear that do not affect normal function;
- Gradual reduction in performance caused by ordinary use;
- Lost or missing parts after delivery;
- Damage occurring during customer installation or removal;
- Products purchased from unauthorized third-party sellers;
- Products with altered, removed, or unreadable serial numbers, labels, or identifying information.
6. Installation and Vehicle Compatibility
Customers are responsible for confirming that the product is compatible with their:
- Vehicle make;
- Vehicle model;
- Model year;
- Trim or configuration;
- Windshield shape;
- Dashboard layout;
- Electrical system;
- Connector type;
- Left-hand-drive or right-hand-drive configuration.
A product ordered for the wrong vehicle, model year, trim, configuration, or electrical system is not considered defective.
Customers should inspect and test the product before completing permanent installation, cutting, drilling, wiring, or modification.
Damage caused by incorrect vehicle selection or incompatible installation is not covered by this warranty.
7. Costs Not Covered
Unless required by applicable law, this warranty does not cover:
- Installation labor;
- Removal or reinstallation labor;
- Vehicle diagnostic costs;
- Vehicle repair costs;
- Towing;
- Rental vehicles;
- Lost income;
- Loss of vehicle use;
- Travel costs;
- Third-party service charges;
- Damage to other products or personal property;
- Indirect, incidental, special, or consequential losses.
TCarGear is not responsible for costs incurred without prior written approval.
8. How to Submit a Warranty Claim
To submit a warranty claim, contact:
Email: support@tcargear.com
Please provide:
- Your full name;
- Your original order number;
- The email address used to place the order;
- The vehicle make, model, model year, and trim;
- A clear description of the problem;
- Clear photographs showing the product and installation;
- A clear video demonstrating the motor, electronic, or retraction failure;
- Photographs of the wiring or electrical connections where relevant;
- Any additional information reasonably requested by TCarGear.
Incomplete information may delay the claim review.
Submitting a claim does not automatically mean that the claim has been approved.
9. Troubleshooting and Inspection
Before approving a warranty claim, TCarGear may ask the customer to complete reasonable troubleshooting steps.
These steps may include:
- Checking the power connection;
- Confirming the voltage or polarity;
- Inspecting connectors and wiring;
- Testing the product using the supplied instructions;
- Providing additional photographs or videos;
- Confirming vehicle details;
- Confirming that the product has not been modified or damaged.
Failure to cooperate with reasonable troubleshooting or evidence requests may prevent us from verifying the claim.
10. Return of the Defective Product
In many approved warranty cases, customers will not be required to return the defective used product.
However, TCarGear reserves the right to request the return of the product or specific components where reasonably necessary to:
- Inspect the reported defect;
- Verify warranty eligibility;
- Investigate possible misuse or installation damage;
- Prevent fraudulent or duplicate claims;
- Comply with supplier or legal requirements.
Do not discard, dismantle, destroy, or dispose of the product until the claim has been completed and written instructions have been provided.
If a return is required, TCarGear will provide the authorized return address and return instructions.
Do not send warranty products to our registered business address unless expressly instructed in writing.
11. Warranty Resolution
If a warranty claim is verified and approved, TCarGear may, at its sole discretion and subject to applicable law:
- Provide troubleshooting or repair instructions;
- Send replacement components;
- Send replacement electrical parts;
- Send a replacement motor;
- Replace the defective product with a new or functionally equivalent product;
- Offer another reasonable warranty remedy.
Replacement products or components may differ slightly in color, design, packaging, materials, or specifications because of product updates or availability, provided they offer substantially equivalent functionality.
A full refund is not guaranteed after the initial 30-day return period.
12. Shipping and Handling Fee
For an approved warranty claim, the covered replacement product or replacement component will be provided without charge.
However, the customer is responsible for a flat-rate Shipping and Handling Fee of USD $[INSERT AMOUNT] for each approved warranty shipment to an eligible United States address.
This fee covers costs associated with:
- Processing;
- Packaging;
- Handling;
- International or domestic fulfillment;
- Dispatch;
- Delivery of the replacement product or component.
The applicable fee will be disclosed and must be accepted before the replacement shipment is dispatched.
Additional charges may apply for:
- Alaska;
- Hawaii;
- Puerto Rico;
- United States territories;
- Military addresses;
- Remote areas;
- International destinations.
Where applicable law requires TCarGear to cover warranty-related shipping or handling costs, TCarGear will comply with those requirements.
13. International Warranty Claims
For warranty shipments outside the contiguous United States, customers may be responsible for:
- International shipping;
- Customs duties;
- Import taxes;
- Brokerage fees;
- Clearance fees;
- Local carrier charges;
- Other government-imposed fees.
These charges are determined by the destination country or region and are generally outside TCarGear’s control.
International warranty availability may depend on carrier coverage, product restrictions, and local import requirements.
14. Replacement Warranty Period
A replacement product or replacement component supplied under this warranty will be covered for:
- The remainder of the original one-year warranty period; or
- 90 calendar days from the delivery date of the replacement;
whichever period is longer.
Providing a replacement does not restart a new one-year warranty period.
15. Fraudulent or Abusive Claims
TCarGear reserves the right to reject or investigate claims involving:
- False or altered evidence;
- Duplicate claims;
- Misrepresented damage;
- Products not purchased from TCarGear;
- Products different from the product originally ordered;
- Deliberate product damage;
- Modified order records;
- Fraudulent payment activity;
- Other suspected abuse of this warranty.
We may request additional proof of purchase, identification, product labels, serial information, photographs, or videos where reasonably necessary.
16. Limitation of Liability
To the fullest extent permitted by applicable law, TCarGear’s responsibility under this warranty is limited to the remedies expressly described in this policy.
TCarGear and Scale to moon LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:
- Product installation;
- Product removal;
- Product failure;
- Vehicle downtime;
- Loss of use;
- Lost profits;
- Lost income;
- Damage caused by improper installation;
- Damage caused by customer modification;
- Use of incompatible vehicle systems or accessories.
Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, some of the above limitations may not apply.
17. Consumer Rights
This limited warranty gives customers specific contractual rights.
Customers may also have additional rights under federal, state, provincial, territorial, or local consumer protection laws.
Nothing in this policy excludes, restricts, or modifies any legal rights or remedies that cannot lawfully be excluded, restricted, or modified.
18. Changes to This Policy
TCarGear may update this Limited Warranty Policy to reflect changes in products, fulfillment procedures, business operations, or legal requirements.
Changes apply prospectively from the updated effective date.
The warranty terms in effect when the eligible product was purchased will generally govern the claim, unless otherwise required by law.
19. Contact Information
For warranty questions or claims, contact:
TCarGear
Operated by Scale to moon LLC
Email: support@tcargear.com
Phone: +1 (786) 671-1432
Customer Support Hours:
Monday through Friday, 9:00 AM–6:00 PM Pacific Time, excluding public holidays.
Registered Business Address:
Scale to moon LLC
30 N Gould St Unit 231
Sheridan, WY 82801
United States
Please do not send warranty products or returns to the registered business address without prior written authorization.