Politique d’expédition
Last Updated: August 5, 2026
Thank you for shopping with TCarGear. TCarGear is operated by Scale to moon LLC, a Wyoming limited liability company.
This Shipping Policy explains how we process, ship, track, and deliver orders. Please review this policy before placing your order.
1. Shipping Destinations
We currently ship to addresses within the United States and to other supported destinations available at checkout.
Shipping availability depends on carrier coverage, local regulations, product restrictions, and delivery accessibility. If your address is not accepted during checkout, we are currently unable to ship to that destination.
If we determine after an order has been placed that we cannot deliver to the provided address, we will contact you and provide an appropriate resolution, which may include cancellation and a full refund.
Orders may be fulfilled from warehouses or fulfillment partners located in the United States or other countries and regions.
Our Wyoming business address is used for company registration, business correspondence, and customer support. It may not be the location from which your order is shipped and is not an authorized return address unless we confirm otherwise in writing.
2. Order Processing
Orders are processed on business days:
Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please allow 1 to 2 business days for:
- Payment and order verification
- Product inspection
- Packaging
- Fulfillment preparation
- Carrier handoff
The processing period is included in the total estimated delivery time stated below.
Orders may require additional processing time if we need to verify payment, confirm an address, review possible fraud, or obtain additional information from the customer.
3. Shipping Options and Delivery Times
United States Orders
Standard Shipping
- Shipping cost: Free
- Estimated total delivery time: 7 to 9 business days
- The estimated timeframe includes order processing and transportation time.
Delivery estimates begin on the first business day after the order is placed.
Other Supported Destinations
Available shipping methods, costs, and estimated delivery times for destinations outside the United States will be displayed during checkout, where applicable.
Delivery times may vary based on the destination, customs procedures, carrier availability, remote-area access, and local delivery conditions.
All delivery timeframes are estimates and are not guaranteed delivery dates.
4. Shipping Charges
For orders shipped to eligible addresses within the United States:
Standard Shipping: Free
For other supported destinations, any applicable shipping charges will be displayed during checkout before payment is completed.
We will not add an undisclosed shipping charge after an order has been submitted.
5. Order Confirmation
After placing an order, you will receive an order confirmation email at the email address entered during checkout.
The confirmation email means that we have received your order. It does not necessarily mean that the order has been shipped or finally accepted for fulfillment.
We may cancel, delay, or hold an order for reasons including:
- Payment verification failure
- Suspected fraud or unauthorized payment
- Product unavailability
- Incorrect pricing caused by a technical error
- An incomplete or undeliverable address
- Carrier or destination restrictions
- Other reasonable fulfillment issues
If we cancel a paid order, the amount charged for the canceled item or order will be refunded to the original payment method.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing tracking information when tracking is available.
Please allow 1 to 3 business days after receiving the shipping confirmation email for tracking information to begin updating.
Tracking may temporarily display statuses such as:
- Label created
- Shipment information received
- Awaiting carrier pickup
- In transit to the next facility
A temporary delay in tracking updates does not necessarily mean that the package has stopped moving or has been lost.
7. Split Shipments
Orders containing multiple products may be shipped in separate packages because of:
- Product availability
- Warehouse location
- Package size
- Carrier restrictions
- Fulfillment efficiency
If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
You will not be charged an additional shipping fee solely because we divide an order into multiple packages, unless a separate charge was clearly disclosed and accepted during checkout.
8. Order Changes and Address Corrections
Please review your shipping address and order details carefully before completing checkout.
Requests to change the following information should be submitted within 8 hours of purchase:
- Shipping address
- Customer name
- Contact information
- Product selection
- Product variation
- Order quantity
To request a change, contact us at:
We will make reasonable efforts to accommodate change requests. However, we cannot guarantee that an order can be changed after it has entered processing, fulfillment, or shipment.
Once a package has been handed to the carrier, we may be unable to redirect or modify the delivery address.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible, preferably within 8 hours of purchase.
An order may be canceled if it has not entered processing, fulfillment, or shipment.
Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation. In that situation, the customer may need to receive the product and follow our Return and Refund Policy.
Submitting a cancellation request does not guarantee that the order can be canceled.
10. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
The address should include, where applicable:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal code
- Country
- Valid telephone number
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional reshipping charges may apply.
Where permitted by law, carrier fees, return-to-sender charges, customs charges, or other direct costs caused by an incorrect address may be deducted from an applicable refund.
Contact us immediately if you discover an address error.
11. Taxes, Duties, and Import Fees
Taxes, shipping charges, or other fees collected directly by TCarGear will be displayed during checkout before the order is submitted.
For international orders, local customs authorities or carriers may assess:
- Customs duties
- Import taxes
- Brokerage fees
- Clearance charges
- Other government-imposed fees
These charges are determined by the destination country or region and are outside our control.
Unless otherwise stated during checkout, customs duties, import taxes, brokerage fees, and other local charges are the responsibility of the customer.
Failure to pay applicable customs or import charges may result in the package being delayed, refused, abandoned, or returned.
12. Shipping Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
- Customs inspections
- Carrier transportation delays
- Severe weather
- Natural disasters
- Public holidays
- Peak-season shipping volume
- Labor disruptions
- Government restrictions
- Remote-area delivery limitations
- Incorrect shipping information
- Events of force majeure
A delivery delay does not automatically mean that a package is lost.
If your order has exceeded the estimated delivery timeframe, contact us so that we can review the available tracking information and assist with the next appropriate step.
13. Lost Packages
If tracking information has not updated for an extended period or the package appears to have been lost in transit, contact us at:
Please provide:
- Your full name
- Order number
- Shipping address
- Tracking number
- A description of the issue
We may open an investigation with the shipping carrier or fulfillment partner.
Depending on the investigation result and applicable law, we may provide an appropriate resolution, such as:
- Additional delivery assistance
- A replacement shipment
- A refund
- Another reasonable remedy
Temporary tracking delays alone do not automatically qualify an order for replacement or refund.
14. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, porch, entrance, garage, reception area, and other common delivery locations.
- Ask household members, neighbors, building staff, or reception personnel.
- Review any carrier delivery photograph or delivery notice.
- Wait up to 24 hours, as some carriers may update the delivery status shortly before physical delivery.
- Contact the carrier for additional delivery information.
If the package is still missing, contact us promptly.
We will make reasonable efforts to assist with the carrier investigation. Any replacement, refund, or other resolution will depend on the available delivery evidence, carrier investigation, circumstances of the claim, and applicable law.
15. Damaged Packages or Products
If your package or product arrives damaged, contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the damage
- Photographs of the outer packaging
- Photographs or video of the damaged product
- A photograph of the shipping label
Do not discard the product, packaging, accessories, or shipping label until we have completed our review or provided further instructions.
16. Refused or Unclaimed Shipments
If a customer refuses delivery or fails to collect a package from a carrier facility, pickup point, customs office, or other delivery location, the package may be returned to the sender or fulfillment warehouse.
Where permitted by law, an applicable refund may be reduced by direct costs associated with the refused or unclaimed shipment, including:
- Original shipping charges
- Return shipping charges
- Customs charges
- Carrier fees
- Return-to-sender fees
This section does not apply where a customer reasonably refuses delivery because the package is visibly damaged or the wrong item was delivered.
17. Return Address
Do not send products to our Wyoming business address unless you have received written authorization from TCarGear.
Returns must be approved in advance and shipped to the return address provided by our customer support team.
Unauthorized returns may be refused, delayed, lost, or returned to the sender.
Please review our Return and Refund Policy before sending any product back.
18. Changes to This Policy
We may update this Shipping Policy to reflect changes in our carriers, fulfillment procedures, delivery services, legal requirements, or business operations.
Changes will apply prospectively from the updated effective date.
The current version of this policy will be published on this page with the revised “Last Updated” date.
19. Contact Us
For questions regarding shipping, tracking, delivery, order changes, or address corrections, contact:
TCarGear
Operated by Scale to moon LLC
Email: support@tcargear.com
Phone: +1 (786) 671-1432
Business Address:
30 N Gould St Unit 231
Sheridan, WY 82801
United States
Customer Support:
Monday through Friday, excluding public holidays.
We generally respond within 1 to 2 business days.