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Thank you for shopping with TCarGear.

TCarGear is operated by Scale to moon LLC. This Return, Exchange, and Refund Policy explains how we handle eligible returns, exchanges, refunds, cancellations, defective products, damaged shipments, incorrect items, missing components, and other after-sales matters.

Please review this policy carefully before placing your order.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

1. 30-Day Return and Exchange Window

TCarGear accepts eligible return and exchange requests submitted within 30 calendar days after delivery.

The 30-day period begins on the date the order is marked as delivered according to the carrier's tracking information.

Eligible returns may include:

• Change of mind or personal preference

• Ordering the wrong product

• Selecting the wrong vehicle model, model year, size, color, trim, configuration, or variation

• No longer needing the product

• Verified manufacturing defects

• Shipping damage

• Incorrect items

• Missing components

• Other circumstances covered by applicable consumer protection law

Return or exchange requests submitted more than 30 calendar days after delivery may not be accepted under this policy.

Eligible manufacturing defects reported after the initial 30-day period may instead be handled under an applicable Limited Warranty Policy.

2. Return Eligibility

To qualify for a return or exchange, the applicable conditions below must be satisfied.

For products being returned for non-quality-related reasons, the product must generally:

• Be returned within 30 calendar days of delivery

• Be unused

• Be uninstalled

• Be unmodified

• Be in original or resalable condition

• Be free from customer-caused scratches, stains, breakage, wear, or damage

• Include original packaging where reasonably available

• Include original accessories, mounting hardware, cables, adapters, manuals, and other included components

• Not have been cut, drilled, painted, rewired, dismantled, repaired, or permanently attached

• Be returned according to the instructions provided by TCarGear

Products may be opened and reasonably inspected for appearance, dimensions, compatibility, and basic function, provided they remain in resalable condition.

Where the return results from a verified product defect, shipping damage, incorrect item, or missing component, reasonable exceptions may apply to these condition requirements.

3. Returns for Non-Quality Reasons

Customers may request an eligible return within 30 calendar days of delivery for non-quality-related reasons, including:

• Change of mind

• Personal preference

• No longer needing the product

• Ordering the wrong product

• Ordering the wrong model, model year, size, color, trim, configuration, or variation

• Selecting a product that is incompatible with the customer's vehicle

• Finding a lower price elsewhere

For approved non-quality-related returns:

• The product must meet the eligibility requirements in this policy

• The product must be unused, uninstalled, unmodified, and in resalable condition

• The customer is responsible for return shipping costs

• Original shipping charges, if any, are non-refundable unless otherwise required by law

• Refunds are issued only after the returned product has been received and inspected

• Exchanges are subject to product availability

TCarGear does not reimburse installation costs, removal costs, labor charges, or other expenses related to customer preference or incorrect product selection.

4. Vehicle Compatibility and Customer Responsibility

Many TCarGear products are designed for specific vehicle makes, models, model years, trims, wheel sizes, or configurations.

Before placing an order, customers are responsible for reviewing relevant product information, including:

• Vehicle make

• Vehicle model

• Model year

• Trim level

• Wheel size

• Left-hand-drive or right-hand-drive configuration

• Product dimensions

• Connector type

• Electrical or voltage requirements

• Installation requirements

• Product variation

• Color and finish

• Included accessories and components

Vehicle manufacturers may introduce design or production changes during the same model year.

Customers should review product descriptions, compatibility information, measurements, photographs, and installation information before purchase.

If compatibility is unclear, please contact TCarGear before placing an order.

If the customer selects the wrong product, vehicle, model year, trim, wheel size, configuration, or variation, the product is not considered defective.

However, an eligible product may still be returned within the 30-day return period if it remains unused, uninstalled, unmodified, and in resalable condition.

In such cases, the customer is responsible for return shipping costs.

5. Installed or Modified Products

Products that have been installed, permanently attached, modified, cut, drilled, painted, rewired, dismantled, or otherwise altered generally cannot be returned for non-quality-related reasons.

This includes products showing:

• Installation marks

• Adhesive residue

• Damaged clips or fasteners

• Modified wiring

• Scratches caused during installation or removal

• Drilled holes

• Cut components

• Permanent mounting marks

• Other customer-caused alterations

Customers should verify fitment, compatibility, condition, and basic function before completing permanent installation or modification.

This restriction does not prevent a customer from seeking a remedy for a verified manufacturing defect, shipping damage, incorrect item, or other issue covered by applicable law.

6. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible and preferably within 7 calendar days of delivery.

Contact:

support@tcargear.com

Please provide:

• Your full name

• Order number

• Email address used for the order

• Vehicle make, model, model year, and trim where relevant

• A clear description of the issue

• Clear photographs and/or videos showing the problem

• Photographs of the outer packaging and shipping label where shipping damage is involved

• Photographs of the received contents where components are missing

If a defect becomes apparent after the first 7 days but within the 30-day return period, please contact us as soon as the issue is discovered.

Do not discard the product, packaging, accessories, mounting hardware, shipping label, or other relevant materials until our review is complete.

7. Available Remedies for Verified Issues

If a product defect, shipping damage, incorrect item, missing component, or fulfillment error is verified, TCarGear may provide one or more of the following remedies:

• Technical or installation assistance

• Replacement parts

• Shipment of missing components

• A replacement product

• An exchange

• Repair assistance where available

• A partial refund

• A full refund

• Another reasonable remedy required or permitted under applicable law

The appropriate remedy depends on:

• The nature of the issue

• Product availability

• Whether the problem can reasonably be resolved through replacement parts or technical support

• Applicable consumer protection requirements

8. Installation and Electrical Damage

A product will not normally be considered defective where the problem results from:

• Incorrect installation

• Failure to follow installation instructions

• Improper removal or reinstallation

• Forcing, pulling, bending, twisting, or obstructing the product

• Incorrect electrical wiring

• Reversed polarity

• Incorrect voltage

• Loose or damaged electrical connections

• Use with incompatible connectors or accessories

• Unauthorized modification

• Customer or third-party repair

• Vehicle electrical faults

• Incompatible aftermarket equipment

• Installation by an unqualified person

TCarGear may request photographs, videos, wiring details, installation information, vehicle information, or reasonable troubleshooting before approving a defect claim.

9. Non-Returnable Situations

A return, exchange, or refund may be refused where:

• The request is submitted more than 30 calendar days after delivery

• A non-defective product has been installed or used beyond reasonable inspection

• The product has been modified, cut, drilled, painted, rewired, dismantled, or repaired

• The product has been damaged by the customer

• The product shows signs of misuse, abuse, accident, neglect, improper handling, or abnormal use

• The product was damaged during improper installation or removal

• Required accessories, hardware, or components are missing from a customer-related return

• The product is no longer in resalable condition for reasons unrelated to a verified defect

• The issue results from incompatible aftermarket vehicle equipment

• The customer failed to follow provided instructions

• The product was returned without prior written authorization

• The product was sent to an incorrect or unauthorized return address

• The issue is limited to minor damage to external packaging that does not affect the product

• The claim cannot reasonably be verified from the information provided

• The product is clearly marked as final sale, non-returnable, custom-made, or special order, subject to the exceptions described below

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

10. How to Request a Return, Exchange, or Refund

To request a return, exchange, refund, or other after-sales assistance, contact:

support@tcargear.com

Please include:

• Your full name

• Order number

• Email address used for the order

• Reason for the request

• Vehicle make, model, model year, and trim where applicable

• Clear photographs or video where the product is damaged, defective, incorrect, or missing components

Our customer support team generally responds within 1 to 2 business days.

Please do not return a product before receiving written approval and return instructions.

Unauthorized returns may be refused and may not qualify for refund or exchange processing.

11. Return Approval and Instructions

All returns and exchanges must be approved by TCarGear before shipment.

If your request is approved, we will provide return instructions that may include:

• The authorized return address

• A return reference or authorization number

• Packaging requirements

• Shipping instructions

• Other information necessary to process the return

Please follow the return instructions carefully.

Products returned:

• Without authorization

• To the wrong address

• Outside the approved return window

• Without required order information

• In materially different condition from what was disclosed

may be refused or may experience delayed processing.

Return authorization does not automatically guarantee a refund. Returned products remain subject to inspection.

12. Return Address

Approved returns must be sent only to the return address provided by our customer support team.

Do not send products to the sender address shown on the original package unless we specifically instruct you to do so.

Do not send returns to our registered Wyoming business address unless TCarGear provides written authorization.

Our registered business address is used for company registration, correspondence, and administrative purposes and may not be equipped to receive or process product returns.

Unauthorized returns may be refused, delayed, lost, or returned to the sender.

13. Return Shipping Costs

Non-Quality-Related Returns

For approved returns or exchanges caused by:

• Change of mind

• Personal preference

• No longer needing the product

• Wrong product ordered

• Wrong vehicle, model year, trim, size, color, or configuration selected

• Incorrect customer-supplied vehicle information

• Other customer-related reasons

the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable for customer-related returns unless otherwise required by law.

Defective, Damaged, Incorrect, or Missing Items

For verified claims involving:

• Manufacturing defects

• Shipping damage

• Incorrect products

• Missing components

• Fulfillment errors made by TCarGear

TCarGear will cover the necessary return shipping or replacement shipping costs where applicable.

We recommend using a trackable shipping method for authorized returns.

TCarGear is not responsible for customer-paid return packages lost in transit where valid tracking or delivery confirmation cannot be provided.

14. International Returns

For international customer-related returns, customers may be responsible for:

• Return shipping costs

• Customs duties

• Import taxes

• Brokerage fees

• Clearance fees

• Other charges associated with the return

Customs duties, taxes, brokerage charges, and other third-party fees are generally non-refundable unless required by applicable law.

Where an international return is caused by a verified manufacturing defect, shipping damage, incorrect item, missing component, or fulfillment error made by TCarGear, we will provide an appropriate remedy consistent with this policy and applicable law.

If an international return is refused, abandoned, delayed, or disposed of because of unpaid fees, incorrect documentation, an incorrect return address, or failure to follow return instructions, TCarGear may be unable to issue a refund or replacement.

15. Restocking Fee

TCarGear does not charge a restocking fee for eligible returns approved under this policy.

This does not mean that TCarGear will reimburse customer-responsible return shipping, customs charges, import fees, or other third-party expenses.

Where permitted by law, deductions may apply if a returned product is:

• Missing accessories or components

• Damaged by the customer

• Used beyond reasonable inspection

• Returned in a materially different condition from when it was delivered

16. Inspection of Returned Products

Once a returned product is received, TCarGear may inspect it to confirm:

• The product matches the approved return request

• The return was made within the applicable return period

• Required accessories and components are included

• The product remains in eligible condition

• The product has not been modified or damaged

• Any reported defect or shipping damage can be verified

If the returned product does not meet the applicable eligibility requirements, we may:

• Reject the return

• Offer a partial refund where appropriate

• Request additional information

• Return the product to the customer at the customer's expense

• Provide another reasonable resolution

We will notify the customer if the requested return cannot be approved as originally submitted.

17. Refund Process

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 3 to 5 business days.

Banks, credit card issuers, payment processors, or other financial institutions may require additional time to process and post the refund.

Refunds normally cannot be issued to a different card, account, or payment method.

For customer-related returns:

• Customer-paid return shipping is non-refundable

• Original shipping charges, if any, are generally non-refundable unless required by law

For verified manufacturing defects, shipping damage, incorrect items, missing components, or fulfillment errors, applicable original shipping charges may also be refunded where appropriate or required by law.

18. Partial Refunds

A partial refund may be offered where appropriate, including situations where:

• The customer chooses to keep a product with a minor verified issue

• A returned product is missing non-essential packaging, accessories, or components

• A product has been handled beyond reasonable inspection

• The product has minor customer-caused cosmetic damage but remains functional

• The customer and TCarGear agree that a partial refund is an appropriate resolution

Where a partial refund is proposed, the amount will be communicated to the customer before the refund is finalized.

19. Exchanges

Eligible exchange requests may be submitted within 30 calendar days after delivery.

Customer-Related Exchanges

For exchanges caused by:

• Personal preference

• Wrong product selection

• Wrong vehicle selection

• Wrong model year, size, color, trim, configuration, or variation

the product must be:

• Unused

• Uninstalled

• Unmodified

• In resalable condition

• Returned with applicable original accessories and components

The customer may be responsible for:

• Return shipping

• Shipping of the replacement product

• Any difference in product price

• Applicable customs or import charges

Defect or Fulfillment-Related Exchanges

For verified manufacturing defects, shipping damage, incorrect products, missing components, or fulfillment errors, TCarGear will provide an appropriate exchange or replacement solution and will cover necessary shipping costs where applicable.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

• An alternative product

• A refund

• Another reasonable solution

20. Order Cancellations

Cancellation requests should be submitted within 8 hours after the order is placed.

Contact:

support@tcargear.com

Cancellation may be possible only if the order has not entered:

• Processing

• Packing

• Fulfillment

• Shipment

Submitting a cancellation request does not guarantee that the order can be canceled.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible.

If an order has already shipped, the customer must wait for delivery and may then request an eligible return in accordance with this Return, Exchange, and Refund Policy.

21. Promotional, Clearance, and Final Sale Products

Unless otherwise clearly stated on the product page or at checkout, products purchased during promotions or sales remain eligible for return or exchange according to this policy.

Products clearly marked before purchase as:

• Final Sale

• Clearance

• Non-Returnable

• Custom-Made

• Special Order

may not qualify for customer-related return or exchange.

However, these products may still qualify for an appropriate remedy if they arrive:

• Defective

• Damaged

• Incorrect

• With missing components

or where otherwise required by applicable law.

22. Warranty Claims After 30 Days

Certain eligible TCarGear products may include a separate limited warranty.

After the initial 30-day return and exchange period, eligible manufacturing defects may be handled under the applicable Limited Warranty Policy.

Warranty claims are subject to the:

• Warranty period

• Eligibility requirements

• Exclusions

• Evidence requirements

• Remedies

stated in the applicable warranty policy.

Normal wear, improper installation, customer-caused damage, unauthorized modification, misuse, and other excluded conditions may not qualify for warranty coverage.

23. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer protection law.

Where applicable law provides consumers with rights greater than those described in this policy, those legal rights will apply.

24. Changes to This Policy

TCarGear may update this policy from time to time to reflect changes in:

• Products

• Fulfillment procedures

• Return processes

• Business operations

• Legal or regulatory requirements

Changes apply prospectively from the updated effective date.

The policy applicable when an order was placed will generally govern that order, except where otherwise required by law.

The latest version of this policy will be published on this page with the revised “Last Updated” date.

25. Contact Us

For questions regarding returns, exchanges, refunds, cancellations, defective products, damaged shipments, incorrect items, or missing components, contact:

TCarGear
Operated by Scale to moon LLC

Email: support@tcargear.com
Phone: +1 (786) 671-1432

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

Registered Business Address:
Scale to moon LLC
30 N Gould St Unit 231
Sheridan, WY 82801
United States

Please do not send product returns to the registered business address without prior written authorization and return instructions from TCarGear.